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Roster Routing Coming Soon

A logical call answering solution for
rostered teams.

  • Create rules to direct calls tailored to your team’s schedule
  • Send every call to the right place and the right team member
  • Flexible call rosters can rotate monthly or weekly to suit your company processes

Register Your Interest

To use this feature, you will need to have or buy an Zintel number.

What is Roster Routing?

Divert calls based on your team’s schedule.

Roster Routing customises where your call goes, on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls in the first and second weeks of the month to one location. And then in the third and fourth weeks, you might send calls to a different location.

Roster Routing is similar to Time and Day Routing. But we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule.We can set this up to happen automatically and streamline the process for your staff. Our clients love this feature, because it saves time and means they don’t have to change any settings before they go home.

Why use Roster Routing?

One less thing for your staff to think of.

Rules that suit your team schedule

Easily manage your team’s workload, sick leave and holidays. Roster routing gives you the flexibility you’re looking for depending on your business needs.

Flexible routing options

Whether your rosters change weekly, fortnightly or monthly, we can set up your routing to switch at the same time as your team and automate the process for you.

Your business is always covered

Every call goes to the right place at the right time based on your call and roster plan. And you always have a team member ready to answer every single call.

How does it work?

Tell us your schedule, then we divert calls automatically.

Who uses Roster Routing?

Call routing solutions to suit your team’s schedule.

Geordie
Everyone shares the workload and the company misses fewer opportunities.
Geordie
Zintel Customer

Zintel Customer Case Study

Geordie runs a weight loss company with consultants all over New Zealand. It’s important that a consultant is always available to take customer enquiries.

With our Roster Routing service, Geordie only needs to send us a list of which agents are on call at set times. We use this roster to divert calls to the right agent at the right time. This means that someone is always on hand to pick up calls. And calls automatically divert to the next on-call agent at the end of their shift.

Geordie's Zintel Plans
Plan Type Plus Value Plan
Advanced Call Features All Features Pack
Buy numbers and features

This Feature also works well with:

INBOUND NUMBER COST & PLANS

A smart business decision you won’t regret.

STEP1

Choose Your Number Types

How It Works

STEP2

Select Your Value Plan

Pricing and Plans

STEP3

Select Your Advanced Features

Call Features

Request a Quote  Ask an Expert

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

0800 Number

A 0800 number is more memorable, more professional, and more attractive for prospective customers.

Learn more
Available with

0508 Number

A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Learn more
Available with

Word Number

Word Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.

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Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Call Us on 0800 946 835Request a Callback

Frequently Asked Questions.

Yes. We charge just $100/month to update your rosters weekly.

Yes. We charge just $50/month to update your rosters monthly.

If you need weekly roster updates, you need to provide the details to us by Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.

All other features

Other tools that will transform your business.

Call Routing

Call Routing

Caller Intelligence

Caller Intelligence

Call Alerts

Call Alerts

Extensions

Extensions

Roster Routing

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See how your business can benefit from Roster Routing

Request a Quote & Features