Welcome home Zintel.
We’re here…
and we’re ready.
Bringing Zintel Home
We’re thrilled to be returning to our roots in the next chapter of our story as a leading cloud telecommunications provider in Australia and New Zealand.
As we join the Over the Wire family, we’re looking forward to new opportunities for innovation and collaboration that empower our customers, drive smarter voice solutions and connect you to opportunities all across Australia and New Zealand. In light of our return to ANZ-ownership, we’re reviving the trusted Zintel name to celebrate our history and prepare for a successful future.
Welcome home Zintel! We’re glad to have you back!
A revitalised logo for a fresh future
We’re excited to introduce our new branding to you now as we bring Zintel back to its roots in ANZ. Inspired by the old Zintel brand, our new logo and colour palette have been revitalised for a modern market and successful future.
Evolution of Zintel
2000-2003
2003-2020
Launch 2020
Business in Motion
We’ve been keeping businesses in motion for 25 years and we’re committed to empowering our customers to continue growing fearlessly for years to come.
Our new brand identity is built on this, inspired by the old Zintel brand but revitalised for a modern market and successful future.
The Gyroscope
As well as a Z, the icon represents a gyroscope, symbolising Zintel’s constant evolution towards greater innovation, intelligence and connectivity.
As a gyroscope is also a complex and highly technical piece of equipment, masked by a simple exterior, so is the Zintel product offering: advanced technology simplifying complex connections.
Powerful Simplicity
The gyroscope not only perfectly illustrates the OTW mantra of empowering businesses by simplifying technology, but also symbolises the way Zintel’s in-built intelligence enables smarter conversations through simpler connections.
The Smarter Answer. The Smarter Way.
At Zintel we seamlessly connect people: Zintel’s intelligent range of tools connect customers to the right people at the right time – to enable meaningful conversations at scale.
The powerful performance of our proven platform delivers insight-driven workflow optimisation, operational efficiency and dynamic workforce management. This empowers leaders to uncover opportunities that might otherwise be missed.
We also offer the most advanced customer experience, delivering high reliability backed by Tier 1 networks, and continuous innovation that will continue driving value and enabling smarter customer decisions.
Zintel is your partner in long-term, sustainable results. Whether you simply want a credible, reliable inbound number or you need intelligent call-routing systems to manage large, complex inbound (and soon – outbound) campaigns, think Zintel.
25 years in the making
Inspired by Our Past. Driven by Our Future.
Founded more than 25 years ago in New Zealand, Zintel is a trusted name in the Australian and New Zealand (ANZ) telecommunications scene. From a 5-person business introducing ‘word phone numbers’ into the NZ market to joining with billion-dollar company, J2 Global, we’ve demonstrated years of consistent growth and innovation in the telco industry.
Now part of the Australian owned and ASX listed Over the Wire family, we’re proud to bring the Zintel name back home to ANZ. With local knowledge and support, we’re looking forward to the next 25 years of providing the solutions that our customers need to be successful as their business grows and changes.
Founding
Zintel established under the business name TelWord 0800 Limited in Auckland, offering toll free network services to businesses in New Zealand (NZ). Founded with only five staff, Zintel was the first company to offer ‘word phone numbers’ in New Zealand, introducing the concept to the market.
Rapid expansion
In September, Zintel expanded to Australia by acquiring SMI Telecom, a North Sydney service provider offering a full range of telecommunication solutions. A month later, they also acquired NZ company, Ericsson Systems, telecommunications products provider. It was at this time that TelWord 0800 Limited changed its name to Zintel.
New logo and launch of TWINS
Zintel adopted a new logo and visual identity to reflect cohesive telecommunications they provided across all their business divisions. In NZ, Zintel claimed an 8 percent share of the toll free market thanks to its strong customer service, proprietary billing, and new and sophisticated report software, TWINS.
In November, Zintel listed on the New Zealand Alternative Exchange (NZAX), their turnover having grown tenfold since the company’s launch in 1995. At the time of listing, Zintel was proud to be debt free and boasting a six-month net profit increase of 39 percent compared to the previous year.
Two new services
Zintel launched two new services: Zintel Expose Service, a customised, outsourced reporting solution for businesses, and Ericsson enterprise solutions. From their small beginnings, the company had grown to employ more than 80 staff members.
Exceptional growth
Ten years after its founding, Zintel’s operations had grown from a small base of five staff in NZ to over 130 full-time employees and five branches in two countries. In the past five years, its annual EBITDA had more than doubled.
Customer acquisitions
Zintel acquired 3000 customers from Sydney-based company, Concert Telecom.
Company acquisitions
Zintel acquired Commspec, a Samsung and Alcatel-Lucent reseller in New Zealand, and BlueStar Telecoms, a Sydney-based telecommunications supplier.
Zintel buys Cogent
Zintel acquired Cogent, a NZ telecommunications service company, extending their service capability across NZ and enabling the company to build a broader business telephony service offering. The two companies boasted a combined workforce of 250 staff in ANZ.
Zintel also wins Ericsson’s Global Innovation Award for its part in ground-breaking surgery, connecting doctors in two different countries operating on the same patient. The successful keyhole surgery was carried out in New Zealand, while conferencing in a specialist in Australia with clear picture and with no delay.
Zintel launches Zinmetrics
Zintel launched Zinmetrics, a marketing performance platform offering 10 unique tracking numbers for clients to attach to their marketing assets to track leads and sales.
Acquired by J2 Global
In March, Zintel’s Australian-based operations were acquired by J2 Global for more than its entire market value at the time. In the wake of the sale, Zintel shares soared 265 percent. In August, J2 also acquired Zintel’s NZ-based operations, bringing the business under one organisation again.
The Cogent subsidiary was sold by Zintel in mid-2012 to private investors.
Zintel rebrands as eVoice
Under J2’s ownership, Zintel changed its name to eVoice – an existing J2 global brand.
Acquired by Over the Wire
Over the Wire Holdings Limited (ASX:OTW) acquired all Australian Cloud Connect Pty Ltd and New Zealand Zintel Communications Limited shares from J2, complete with 9000 customers.
The eVoice brand will be retained for global markets by J2, affording OTW the opportunity to revive the strong Zintel name. The acquisition enables OTW to offer a whole-of-business voice offering to organisations in Australia and NZ, as OTW will ultimately offer a full collaboration suite of inbound and outbound offerings.
Welcoming Zintel to the
Over the Wire family
Zintel’s acquisition by Over the Wire is an exciting new chapter in both our stories, signifying the convergence of inbound and outbound telephony capabilities into a holistic voice service offering for ANZ businesses.
View the announcementZintel’s powerful platform delivers smarter, more efficient connectivity for your business to enable accelerated growth.
Managing Director and Group CEO, Over the Wire
Frequently Asked Questions
As we go through the changes, we know you have some questions. Here are some answers to the most common questions we’ve recieved.
The eVoice brand is part of the J2 Global family. With the recent acquisition of our ANZ voice businesses by Over the Wire Holdings Limited (ASX:OTW), the eVoice brand will be retained by J2 Global.
This was an opportunity for us to return to our roots and choose a brand that is strongly aligned with our local heritage, our people and our customers. With 25 years of local presence in ANZ, Zintel was the standout choice to start a fresh chapter in an exciting future with OTW. As we shift to a refreshed yet familiar face, our focus continues to be delivering the smarter connectivity we’re known for.
A lot has changed since Zintel opened its doors a quarter of a century ago. So as we bring Zintel back home, we’ve unveiled an all-new look to mark the new chapter of our constantly evolving brand.
In September 2020, Over the Wire Holdings Limited (ASX:OTW) completed the acquisition of the Australian and New Zealand voice businesses of J2 Global Inc which includes what is now known as Zintel.
OTW, trading since 2007, is an established and trusted provider in the ANZ marketplace that understands local businesses and is focused on providing our powerful platform with even more capability and a broader set of offerings to extend our market leadership further.
With a purpose “to simplify technology to empower business”, it’s clear OTW is the perfect fit for Zintel now and into the future.
This is an exciting new chapter for Zintel customers!
With a broader set of capabilities and solutions, OTW expands on the already market leading inbound capabilities of Zintel. Innovation has always been at the heart of Zintel and OTW will give Zintel the opportunity to grow, advance our products and services and expand benefits to our customers.
On a practical note, the evoice.com.au or evoice.co.nz websites will now redirect to www.zintel.com.au or www.zintel.co.nz.
Our official organisation name is now Zintel Communications Pty Ltd in Australia and Zintel Communications Ltd in New Zealand. Our existing ABN and IRD number (for New Zealand) remain the same and bank details remain unchanged.
We now have a fresh brand name, logo, and the look and feel of our website and emails have been updated. We’re also working on a brand new Zintel website, which is due to launch in December 2020.
There is no impact on existing agreements or contracts. You will now receive invoices with a Zintel logo.
Right now, nothing has changed.
In the future, look forward to exciting new features and capabilities as OTW allows Zintel to grow and innovate.
There are no changes to the day-to-day operations and service of customer accounts. You can still log in to your accounts and access your information in the same way you’ve always done. You will also be able to access the portal from myaccount.zintel.com.au. If you need assistance or have any questions, please contact your account manager or get in touch via customerservice@zintel.com.au in Australia or customerservice@zintel.co.nz in New Zealand.
No, everything is consistent across the ANZ region.
The rebrand officially took place on 1 November 2020.
This includes changes to the default company logo, text, and colours within websites, portals and communications to reflect the new Zintel brand. A refreshed website will launch in the coming weeks.
Your account manager won’t change, plus our wider team and our SLAs all remain the same. Zintel will continue to operate in existing offices in Australia and New Zealand with now expanded support network across Australia.
All existing communication channels, including our phone number, physical address and contact email address remain the same and can continue to be used.
The evoice.com.au or evoice.co.nz websites will now redirect to www.zintel.com.au or www.zintel.co.nz.
If your question hasn’t been answered, please get in touch via customerservice@zintel.com.au in Australia or customerservice@zintel.co.nz in New Zealand. You can also reach us by calling 1800 946 835 in Australia and 0800 946 835 in New Zealand.
